From Tuesday 5th January, England is re-entering a National Lockdown.

National Lockdown Guidance

National Lockdown – Key Points

  • Do not leave your home unless necessary.
  • Work from home unless you are unable to do so.
  • Do not leave your home to meet socially with others.
  • You can leave your home to exercise with people from your household.
  • You can leave your home to shop for necessities (eg food, household and health items).

Read the government guidance for the National Lockdown here:

Click the image below to see the Lockdown restrictions explained in English.

Lockdown Rules

Read the latest government advice for COVID-19 here:

If you have COVID-19 Symptoms

If you have COVID-19 symptoms, you need to book a free test and self-isolate.
Here are the list of symptoms and how to book a test:

Our Services During COVID-19

We are committed to the safety and well-being of all those who visit our offices, and we want to update you on the ongoing Coronavirus outbreak and how it affects our services.

Due to COVID-19 we have stopped all our face-to-face activities and are now running them all online.

We are running the following activities online:
– Monday Drop In
– Wednesday Drop In
– Caseworker Advice
– Homework Club
– English Conversational Classes

Head here for more details:

Casework Support: 11am – 3pm, Monday-Friday

If you need practical help or confidential advice, our caseworkers are available from 11am – 3pm, Monday to Friday.

If you need to make an appointment with one of our Caseworkers:
Please email and we will make an appointment for you to speak to a Caseworker on the phone or using Zoom.

Please note: due to high demand if your enquiry requires legal advice, we may take up to 3 weeks before being able to respond to your enquiry.

Food Parcels

Readifood is continuing to deliver food parcels to us each Thursday. We will contact you to arrange delivery of your food parcel.

Please do not come to the office to collect your food parcel.

If you need a food parcel, please contact us on

How services are affected where you live

In response to the Government’s guidance on the social distancing measures needed to slow the spread of the virus, Reading, West Berks and Wokingham Borough Councils have made changes to many services with most civic offices closing to the public.

Reading Borough Council:
West Berkshire Council:
Wokingham Council:…

Coronavirus Symptoms

If you have coronavirus symptoms:
– High temperature
– New, continuous cough
– Loss of, or change to, your sense of smell or taste

Do not leave home for at least 10 days. Get a Coronavirus test here:

Translated COVID-19 Information

Please use the links below to find COVID-19 advice and information translated into a range of languages:

How to avoid catching or spreading Coronavirus

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Cover your mouth and nose with a tissue or your sleeve when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Do not touch your eyes, nose or mouth if your hands are not clean

We are in constant contact with Reading Borough Council, other charities and the Home Office, and this approach is consistent with advice at this moment in time from Public Health England.

For further information, visit the UK Government website here:

Coronavirus Guidance Translations for Refugees & People Seeking Asylum

Medicins Du Monde have translated the latest NHS Coronavirus Guidance into 40+ languages here:

We will continue to update this page as the situation changes.

Thank you for you understanding and co-operation. Please stay calm, stay safe and think of others.

Reading Refugee Support Group

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