We are committed to the safety and well-being of all those who visit our offices, and we want to update you on the ongoing Coronavirus outbreak and how it affects our services.

Due to COVID-19 we have stopped all our face-to-face activities and are now running them all online.

We are running the following activities online:
– Monday Drop In
– Wednesday Drop In
– Caseworker Advice
– Homework Club
– English Conversational Classes

Head here for more details: http://www.rrsg.org.uk/lockdown-activities

Casework Support – 11am – 3pm, Daily

If you need practical help or confidential advice, our caseworkers are available from 11am – 3pm, Monday to Friday.

If you need to make an appointment with one of our Caseworkers:
Please email caseworker@rrsg.org.uk and we will make an appointment for you to speak to a Caseworker on the phone or using Zoom.

Food Parcels

Readifood is continuing to deliver food parcels to us each Thursday. We will contact you to arrange delivery of your food parcel.

Please do not come to the office to collect your food parcel.

If you need a food parcel, please contact us on info@rrsg.org.uk.

Government Guidance For COVID-19

To protect yourself and others, when you leave home you must:
– Wash hands – keep washing your hands regularly
– Cover face – wear a face covering over your nose and mouth in enclosed spaces
– Make space – stay at least 2 metres apart – or 1 metre with a face covering or other precautions

If you have COVID-19 Symptoms

If you have COVID-19 symptoms, you need to book a free test and self-isolate.
Here are the list of symptoms and how to book a test: https://www.gov.uk/get-coronavirus-test

Local COVID Alert Level

Different rules apply locally depending on the local COVID Alert Level and currently all of Berkshire is at COVID Alert Level: Medium.

Check your local COVID Alert Level and the rules that apply to you here: https://www.gov.uk/find-coronavirus-local-restrictions

Read the latest advice on staying alert and safe social distancing here: https://www.gov.uk/government/publications/staying-alert-and-safe-social…

Read the latest advice on staying safe outside your home here: https://www.gov.uk/government/publications/staying-safe-outside-your-hom…

Face coverings – covering your mouth and nose – must be worn at all times on public transport, in shops, banks, places of worship, social spaces and many more places.

Reading the latest advice on face coverings here: https://www.gov.uk/government/publications/face-coverings-when-to-wear-o…

How services are affected where you live

In response to the Government’s guidance on the social distancing measures needed to slow the spread of the virus, Reading, West Berks and Wokingham Borough Councils have made changes to many services with most civic offices closing to the public.

Reading Borough Council: https://www.reading.gov.uk/coronavirus
West Berkshire Council: https://info.westberks.gov.uk/coronavirus-residents
Wokingham Council: https://www.wokingham.gov.uk/health/public-health-campaigns/how-coronavi…

Coronavirus Symptoms

If you have coronavirus symptoms:
– High temperature
– New, continuous cough
– Loss of, or change to, your sense of smell or taste

Do not leave home for at least 10 days. Get a Coronavirus test here: https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/

Coronavirus Symptoms

If you have coronavirus symptoms:
– High temperature
– New, continuous cough
– Loss of, or change to, your sense of smell or taste

Do not leave home for at least 10 days. Get a Coronavirus test here: https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/

How to avoid catching or spreading Coronavirus

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Cover your mouth and nose with a tissue or your sleeve when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Do not touch your eyes, nose or mouth if your hands are not clean

We are in constant contact with Reading Borough Council, other charities and the Home Office, and this approach is consistent with advice at this moment in time from Public Health England.

For further information, visit the UK Government website here:
https://www.gov.uk/coronavirus

Coronavirus Guidance Translations for Refugees & People Seeking Asylum

Medicins Du Monde have translated the latest NHS Coronavirus Guidance into 40+ languages here:
https://www.doctorsoftheworld.org.uk/coronavirus-information/

We will continue to update this page as the situation changes.

Thank you for you understanding and co-operation. Please stay calm, stay safe and think of others.

Reading Refugee Support Group

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