Coronavirus Update

Coronavirus Update - Updated 3rd August 2020

To all RRSG clients, volunteers, visitors and staff,

RRSG is committed to the safety and well-being of all those who visit our offices, and we want to update you on the ongoing Coronavirus outbreak and how it affects our services.

Our services have not stopped. They have moved on-line including:
- Our Monday & Wednesday Drop Ins
- Our Homework Clubs
- Pop-up English Conversational Classes
Please head here for more details:

Casework Support - 11am - 3pm, Daily

If you need practical help or confidential advice, our caseworkers are available from 11am - 3pm, Monday to Friday.
If you need to make an appointment with one of our Caseworkers, please email and we will make an appointment for you to speak to someone on the phone or using Zoom.
Please see: for further details.

Food Parcels

Readifood is continuing to deliver food parcels to RRSG on Thursdays. We will contact you directly to arrange delivery of the parcels.

If you have not received your food parcel, please contact us on Please do not come to the office.

Government Guidance For COVID-19

To protect yourself and others, when you leave home you must:
- Wash hands - keep washing your hands regularly
- Cover face - wear a face covering over your nose and mouth in enclosed spaces
- Make space - stay at least one metre away from people not in your household

If you are feeling unwell, get a test and do not leave home for at least 10 days.

Full details:

From 4th July, the Government has relaxed lots of it's COVID-19 advice and guidance.

Read the latest advice on staying alert and safe social distancing here:

Read the latest advice on staying safe outside your home here:

Face coverings - covering your mouth and nose - must be worn at all times on public transport, in shops, banks, places of worship, social spaces and many more places.

Reading the latest advice on face coverings here:

One Reading Community Hub Support:

One Reading Community Hub Support and Volunteer Line: 0808 189 4325

Do you need extra help during the Coronavirus outbreak - or do you want to offer a helping hand?

A new Community Hub has been created for Reading Borough Council residents needing additional support during the outbreak for those wanting to volunteer their time or services, and for businesses who have the resources to help support the community.

If you, or someone you know is in need of extra support:
Fill in our online coronavirus support form

or call,

0808 1894325 (freephone) from 9am - 5pm, Monday to Friday and 9am - 1pm, Saturdays and Sundays.

How services are affected where you live:

In response to the Government’s guidance on the social distancing measures needed to slow the spread of the virus, Reading, West Berks and Wokingham Borough Councils have made changes to many services with most civic offices now closed to the public.
Reading Borough Council:
West Berkshire Council:
Wokingham Council:

Messages and updates from Borough Council Leaders

Please follow these links:
West Berkshire:

Coronavirus Symptoms

If you have coronavirus symptoms:
- High temperature
- New, continuous cough
- Loss of, or change to, your sense of smell or taste

Do not leave home for at least 10 days. Get a Coronavirus test here:

How to avoid catching or spreading Coronavirus

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Cover your mouth and nose with a tissue or your sleeve when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Do not touch your eyes, nose or mouth if your hands are not clean

We are in constant contact with Reading Borough Council, other charities and the Home Office, and this approach is consistent with advice at this moment in time from Public Health England.

For further information, visit the UK Government website here:

Coronavirus Guidance Translations for Refugees & People Seeking Asylum

Medicins Du Monde have translated the latest NHS Coronavirus Guidance into 44 languages here:

Below are some of the most relevant translations for our community. Thank you Medicins Du Monde for sharing this.

Coronavirus Guidance Translations:
Albanian 13.03.2020
Arabic 13.03.2020
Bengali 13.03.2020
Dari 13.03.2020
Farsi 13.03.2020
French 13.03.2020
Hindi 13.03.2020
Kurdish Sorani 13.03.2020
Mandarin 13.03.2020
Pashto 13.03.2020
Portugese 13.03.2020
Spanish 13.03.2020
Turkish 13.03.2020
Urdu 13.03.2020
Vietnamese 13.03.2020

We will continue to update this page as the situation changes.

Thank you for you understanding and co-operation. Please stay calm and stay safe.

Reading Refugee Support Group