Coronavirus Update

Coronavirus Update - Updated 14th May 2020

To all RRSG staff, service users, volunteers and visitors,

RRSG is committed to the safety and well-being of all those who visit our offices, and we want to update you on the ongoing Coronavirus outbreak and how it affects our services.

Until further notice we have suspended all face-to-face activities including:
- Our Monday & Wednesday Drop Ins
- Our Homework Clubs

We are working to continue our Pop-up English Conversational Classes using videocall technology. Please see: for further details.

Coronavirus Guidance Translations for Refugees & People Seeking Asylum

Medicins Du Monde have translated the latest NHS Coronavirus Guidance into 44 languages here:

Below are some of the most relevant translations for our community. Thank you Medicins Du Monde for sharing this.

Coronavirus Guidance Translations:
Albanian 13.03.2020
Arabic 13.03.2020
Bengali 13.03.2020
Dari 13.03.2020
Farsi 13.03.2020
French 13.03.2020
Hindi 13.03.2020
Kurdish Sorani 13.03.2020
Mandarin 13.03.2020
Pashto 13.03.2020
Portugese 13.03.2020
Spanish 13.03.2020
Turkish 13.03.2020
Urdu 13.03.2020
Vietnamese 13.03.2020

Stay At Home

The Government has introduced new rules to prevent the spread of Coronavirus. The main rule is that you need to stay at home.

You should only leave the house for one of four reasons:
- Shopping for basic necessities (for example food and medicine), which must be as infrequent as possible
- One form of exercise a day (for example a run, walk, or cycle) alone or with members of your household
- Any medical need, or to provide care or to help a vulnerable person
- Travelling to and from work, but only where this absolutely cannot be done from home.

If you have to go outside for one of those four reasons:
- Stay 2 metres (6ft) away from other people
- Wash your hands with soap for 20 seconds as soon as you get home

Food Parcels

Updated Monday 6th April

Readifood is continuing to deliver food parcels to RRSG on Thursdays. We will contact you directly to arrange delivery or collection.

If you have not received your food parcel, please contact us on Please do NOT come to the office.

Casework Support - 11am - 3pm, Daily

If you need practical help or confidential advice, our caseworkers are available from 11am - 3pm, Monday to Friday.
If you need to make an appointment with one of our Caseworkers, please email and we will make an appointment for you to speak to someone on the phone or using Zoom.

One Reading Community Hub Support:

One Reading Community Hub Support and Volunteer Line 0808 1894325

Do you need extra help during the Coronavirus outbreak - or do you want to offer a helping hand?

A new Community Hub has been created for Reading Borough Council residents needing additional support during the outbreak for those wanting to volunteer their time or services, and for businesses who have the resources to help support the community.

If you, or someone you know is in need of extra support:
Fill in our online coronavirus support form

or call,

0808 1894325 (freephone) from 9am - 5pm, Monday to Friday and 9am - 1pm, Saturdays and Sundays.

How services are affected where you live:

In response to the Government’s guidance on the social distancing measures needed to slow the spread of the virus, Reading, West Berks and Wokingham Borough Councils have made changes to many services with most civic offices now closed to the public.
Reading Borough Council:
West Berkshire Council:
Wokingham Council:

Messages and updates from Borough Council Leaders

Please follow these links:
West Berkshire:

Coronavirus Symptoms

The most common symptoms of Coronavirus:
- A high temperature – you feel hot to touch on your chest or back
- A new, continuous cough – this means you've started coughing repeatedly

If you have either of these symptoms, stay at home and do not leave your house for 7 days from when your symptoms started. This is called self-isolation.
You do not need to call NHS 111 to go into self-isolation.
If your symptoms worsen during home isolation or are no better after 7 days, visit
If you have no internet access, you should call NHS 111.

How to avoid catching or spreading Coronavirus

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Cover your mouth and nose with a tissue or your sleeve when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Do not touch your eyes, nose or mouth if your hands are not clean

We are in constant contact with Reading Borough Council, other charities and the Home Office, and this approach is consistent with advice at this moment in time from Public Health England.

For further information, visit the UK Government website here:

We will continue to update this page as the situation changes.

Thank you for you understanding and co-operation. Please stay calm, stay at home and stay safe.

Reading Refugee Support Group