Coronavirus Update

Coronavirus Update - Updated 26th March 2020

To all RRSG staff, service users, volunteers and visitors,

RRSG is committed to the safety and well-being of all those who visit our offices, and we want to update you on the ongoing Coronavirus outbreak and how it affects our services.

From Mon 16th March until further notice we have suspended all face-to-face activities including:
- Our Monday & Wednesday Drop Ins
- Our Homework Clubs
We are working to continue our Pop-up English Conversational Classes using videocall technology

Food Parcels

Update 26th March.
We know many people have been ringing up asking about food parcels.
We have talked with Readifood who are preparing food parcels today Thursday 26th March.
We will be in contact with individual families to arrange a specified time to collect your parcel so we can ensure safety for everyone.
Please do NOT come to the office until we contact you.
Please watch this space for further information.

How services are affected in your Local Authority area:

In response to the Government’s guidance on the social distancing measures needed to slow the spread of the virus, Reading, West Berks and Wokingham Borough Councils have made changes to many services with most civic offices now closed to the public.
Reading Borough Council:
West Berkshire Council:
Wokingham Council:

Casework Support

Our Casework support will continue by email and telephone.
- To contact our Caseworker, please email Please give us your name and telephone number and we will call you.
- Our Caseworker only works 3 days a week, so please be patient.
- You can also call our office 0118 950 5356. The office may not be staffed. You can leave a message but you may not get an answer for a few days. It will be best to email.

Stay At Home

The Government has introduced new rules to prevent the spread of Coronavirus. The main rule is that you need to stay at home.

You should only leave the house for one of four reasons:
- Shopping for basic necessities (for example food and medicine), which must be as infrequent as possible
- One form of exercise a day (for example a run, walk, or cycle) alone or with members of your household
- Any medical need, or to provide care or to help a vulnerable person
- Travelling to and from work, but only where this absolutely cannot be done from home.

If you have to go outside for one of those four reasons:
- Stay 2 metres (6ft) away from other people
- Wash your hands with soap for 20 seconds as soon as you get home

Coronavirus Guidance Translations for Refugees & Asylum Seeking Communities

Medicins Du Monde have translated Coronavirus guidance in to 32 languages here:

Below are their initial Coronavirus Guidance translations for the Refugee & Asylum Seeking Community. Thank you Medicins Du Monde for sharing this.

Coronavirus Guidance Translations:
Albanian 13.03.2020
Arabic 13.03.2020
Bengali 13.03.2020
Dari 13.03.2020
Farsi 13.03.2020
French 13.03.2020
Hindi 13.03.2020
Kurdish Sorani 13.03.2020
Mandarin 13.03.2020
Pashto 13.03.2020
Portugese 13.03.2020
Spanish 13.03.2020
Turkish 13.03.2020
Urdu 13.03.2020
Vietnamese 13.03.2020

Coronavirus Symptoms

The most common symptoms of Coronavirus:
- A high temperature – you feel hot to touch on your chest or back
- A new, continuous cough – this means you've started coughing repeatedly

If you have either of these symptoms, stay at home and do not leave your house for 7 days from when your symptoms started. This is called self-isolation.
You do not need to call NHS 111 to go into self-isolation.
If your symptoms worsen during home isolation or are no better after 7 days, visit
If you have no internet access, you should call NHS 111.

How to avoid catching or spreading Coronavirus

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Cover your mouth and nose with a tissue or your sleeve when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Do not touch your eyes, nose or mouth if your hands are not clean

We are in constant contact with Reading Borough Council, other charities and the Home Office, and this approach is consistent with advice at this moment in time from Public Health England.

For further information, visit the UK Government website here:

We will continue to update this page as the situation changes.

Thank you for you understanding and co-operation. Stay calm, wash your hands often and stay safe.

Reading Refugee Support Group